Refund, Returns & Exchanges
NOTE: All returns must be received by Nashville Screen Printing Company (NSP) no later than 14 days from the receipt of delivery. All Returns that are received outside of the 14 day time period may be refused.
All returned packages without defects will be thoroughly inspected and a determination will be made if eligible. When requirements are met you will receive a store credit or exchange.
Store Credit:
A restocking fee of 10% will be charged on all non-defective products.
Exchanges:
E-mail for a Return Authorization (RA) Number: shop@jtloux.com
Returns will not be accepted at our warehouse without a valid Return Authorization (RA) number. RA numbers will expire after 14 days. Any return we receive without an RA number will be documented and returned to you.
Please return your merchandise to the following address:
Nashville Screen Printing Company
Attn: Web Order Customer Service
1909 Ashburn Court
Nolensville, TN 37135
Nashville Screen Printing Company. shall not be responsible for items returned that are lost or damaged in transit.
Please be sure to follow these guidelines to avoid any delay or denial of processing your return.
We gladly accept defective or damaged product within 14 days of original delivery date. Nashville Screen Printing Company shall refund you in full or ship a replacement product. We will pay the shipping cost on defective merchandise only.
Help us process your return quickly and efficiently!
TO AVOID DENIAL OR DELAY, PLEASE REVIEW OUR POLICY CAREFULLY.
Check Your Return:
ALL products being returned must be 100% complete, and must be properly packaged to protect against damage in transit.
All packing materials, wrappings, other accessories, and documentation must be included or your return will not be processed.
In the event that a return shipment is received by us improperly packaged, altered, or physically damaged, the Nashville Screen Printing Company. return policy will not be honored.
All Items will be inspected upon receipt. Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer and credit or replacement will NOT be issued.
Returns will not be accepted at our warehouse without a valid Return Authorization (RA) number. RA numbers will expire after 14 days. Any return we receive without an RA number will be documented and returned to you.
Please return your merchandise to the following address:
Nashville Screen Printing Company
Attn: Web Order Customer Service
1909 Ashburn Court Nolensville, TN 37135
Nashville Screen Printing Company shall not be responsible for items returned that are lost or damaged in transit.
The following criteria will be followed in rejecting returns and refusing credit:
- Products which are improperly packaged when returned to FHP.
- Products that are returned to Nashville Screen Printing Company in a non- qualified shipping container.
- Packages that do not have original packing slip with the Return Authorization (RA) number.
- COD returns will not be accepted.
In the event that the product you are returning does not have the original contents shipped and packaged by Nashville Screen Printing Company, we will photograph the merchandise and packaging and prepare a detailed summary of our determination to deny the return.
The merchandise will then be returned to you.